Refund policy

Retail return requests must be made within 15 days of receipt of the product. 

Wholesale return requests and claims for damaged products must be made within 7 days of receipt of the product. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will not accept any returns for decorated products. Please check all products for accuracy before decorating your order. 

Wholesale orders to be returned due to buyer mistakes are subject to a 30% restocking fee. The buyer is responsible for the freight charges to return the caps. Refused orders will be subject to a 30% restocking fee plus the cost of the outbound shipping charges.

To start a return or file a claim, you can contact us at info@rorabasics.com. Please note that returns will need to be sent to the following address: 702 Bandley Drive, Suite D, Fountain, Colorado 80817-2830.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rorabasics.com.